Shipping policy
Shipping Policy
Processing Time
All items are made to order. Please allow 2–5 business days for your order to be printed and prepared before shipping.
Shipping Timeframes
Once dispatched, estimated delivery times are:
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Australia: 3–7 business days
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International: 7–21 business days
Please note that delivery times are estimates only and may vary due to carrier delays, peak periods, or customs processing.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
Delays
We are not responsible for delays caused by postal services, customs, or events outside our control. If your order appears delayed, please contact us and we’ll be happy to assist.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
Lost or Missing Packages
If your tracking shows your order as delivered but you have not received it, please contact your local carrier first. If you need further assistance, reach out to us and we’ll do our best to help.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with clear photos of the issue so we can arrange a replacement or refund.